Shipping

If the product you ordered is in stock, we will ship it from our warehouse within the agreed timeframe (International and domestic orders ship within 3 business days of receiving payment). For non-remote areas within the US, expect delivery within 3-7 business days. For expedited orders, please add us on Messenger or Telegram, or add us via WhatsApp: +1-971-472-9342.

Expedited Shipping Options

Air Freight: Guaranteed shipping within 1 business day. Expedited shipping rates will be displayed in real time during checkout.

Note: Expedited shipping rates do not include shipping weight.

International Shipping

Prices: Shipping rates for orders outside the United States are calculated in real time based on the destination and product weight.

Consolidated Shipping: We combine shipments whenever possible to reduce shipping volume and save costs.

Air Freight: We offer the option to ship products by air for faster delivery.

Order Processing and Notifications

Split Shipments and Out-of-Stock Orders:

If any product in your order is out of stock, we will notify you immediately and offer a solution—such as waiting for restocking, replacing the product, or shipping in split shipments.

Order Tracking:

After your order ships, you will receive a tracking email from UPS, FedEx, or Shaliteink.com. Please check your inbox for updated tracking numbers. If you have any shipping or tracking questions, please contact our support team.

Shipping Insurance and Liability

Carrier Responsibility:

Once your package leaves our center, it will be shipped by one of our trusted carriers (UPS, FedEx, etc.). While we make every effort to ensure on-time delivery, please be aware that delays due to weather, service provider issues, or other unforeseen circumstances are beyond our control.

Lost or Stolen Packages:

Shaliteink.com is not responsible for packages that are lost or stolen after confirmed delivery to your shipping address.
If your security camera shows your package has been delivered but you still haven’t received it:

Contact a neighbor or your local service provider.

Consider filing a report with your service provider or local authorities.

For added security, consider using a shipping address where someone can pick up the package or choosing a secure pickup location (such as a UPS pickup point).

Need help?

If you have any questions or need assistance with your package, please contact our support team.

For more details, you can also review UPS and FedEx service standards and plans.

Return and Replacement

Order Inspection & Resolution

At Shaliteink.com, we recognize the time-sensitive demands of the display printing industry. While our delivery accuracy surpasses 98%, errors can sometimes take place. If you receive a wrong or missing thing, we will immediately resend the appropriate product at no extra price– making use of the exact same delivery speed as your initial order (expedited if appropriate).

Domestic & International Orders: Shipments commonly send off within 3 business days. For a lot of U.S. addresses, shipment is expected within 3-7 service days (remote locations may differ).

Return Policy

If your thing is harmed during shipping or you require to return a product, please notify us within 30 days of receiving your order.

How to Request a Return:

Contact us within 30 days via WhatsApp (+1 -971 -472 -9342), Messenger, Telegram or email.

Call and delivering address

Invoice or order number

Factor for return

Preferred resolution: Refund, or Exchange

Once accepted, you will obtain a Return Authorization Number (RA #) and return guidelines by e-mail.
If you do not see our email within 2 service days, check your spam folder or call us once more.

Return Shipping:

Very carefully package your return and compose your RA # outside of the box or delivery label.

Returns should be obtained within 30 days of RA # issuance; or else, a brand-new consent will be needed.

Consumers are accountable for return shipping costs unless the return results from our mistake or item damage in transit.

We are exempt for products damaged throughout return delivery; extra restocking charges might apply if returned products are gotten in unsellable problem.

Replenishing Fee

All returns undergo a common 20% replenishing cost to cover handling and handling expenses.

The fee may be adjusted depending on the thing type, condition, usage, and acquisition day.

Added Recommendations

If you bought an item (e.g., a screen printing set), attempted it, and found it wasn’t appropriate for your requirements, please connect before returning. We’re below to help respond to inquiries or discuss your options.
Additionally, lightly utilized screen printing products can typically be resold on platforms like eBay, Craigslist, or social media sites as a result of their high need.

Concerns?

Please add us on Messenger or Telegram, or add us via WhatsApp: +1-971-472-9342. Your satisfaction is our concern!